1. What is communication?
Communication is the exchange and
flow of information and ideas from one person to another; it involves a sender
transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Effective
communication occurs only if the receiver understands the exact information
or idea that the sender intended to transmit.
One definition of communication is “any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes.”
Communication requires a sender, a message, and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message.
The different categories of communication are:
Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media.
Non-Verbal Communication: body language, gestures, how we dress or act - even our scent.
Written Communication: letters, e-mails, books, magazines, the Internet or via other media.
Visualizations: graphs, charts, maps, logos and other visualizations can communicate messages.
2. What is Business?
A business, also known as an enterprise
or a firm, is an organization involved in
the trade of goods, services, or
both to consumers Businesses are prevalent in capitalist economies, where most of them are privately owned and provide goods and services to
customers for profit. Businesses may also be not-for-profit
or state-owned.
A business owned by multiple individuals may be referred to as a company, although that term also has a more
precise meaning
The etymology of "business" stems from the
state of being busy, and implies commercially viable and profitable work. The
term "business" has at least three usages, depending on the scope in
which it is used. A business can mean a particular organization, while a more
generalized usage refers to a particular market sector, i.e. "the music
business". Compound forms such as agribusiness represent subsets of the word's
broadest meaning, which encompasses all the activity by all the suppliers of
goods and services
Basic
forms of business ownership
Forms of business ownership vary by jurisdiction, but several common forms exist:
- Sole proprietorship: A sole proprietorship is owned by one person and operates for profit. The owner may operate the business alone or employ other people. A sole proprietor has unlimited liability for all obligations incurred by the business, whether from operating costs or judgements against the business. All assets of the business belong to a sole proprietor, including, for example, computer infrastructure, any inventory, manufacturing equipment and/or retail fixtures, as well as any real property owned by the business.
- Partnership: A partnership is a business owned by two or more people. In most forms of partnerships, each partner has unlimited liability for the debts incurred by the business. The three most prevalent types of for-profit partnerships are general partnerships, limited partnerships, and limited liability partnerships.
- Corporation: The owners of a corporation have limited liability and the business has a separate legal personality from its owners. Corporations can be either government-owned or owned by individuals. They can organize either for profit or as not-for-profit organizations. A non-government for-profit corporation is owned by its shareholders, who elect a board of directors to direct the corporation and hire its managerial staff. A privately owned, for-profit corporation can be either privately held by a small group of individuals, or publicly held, with publicly traded shares listed on a stock exchange.
- Cooperative: Often referred to as a "co-op", a cooperative is a limited liability business that can organize for-profit or not-for-profit. A cooperative differs from a corporation in that it has members, not shareholders, and they share decision-making authority. Cooperatives are typically classified as either consumer cooperatives or worker cooperatives. Cooperatives are fundamental to the ideology of economic democracy.
3. What is Business Communication?
Business Communication is goal
oriented. The rules, regulations and policies of a company have to be
communicated to people within and outside the organization. Business
Communication is regulated by certain rules and norms. In early times, business
communication was limited to paper-work, telephone calls etc. But now with
advent of technology, we have cell phones, video conferencing, emails,
satellite communication to support business communication. Effective business
communication helps in building goodwill of an organization.
Business Communication can be of two
types:
- Oral Communication - An oral communication can be formal or informal.
Generally business communication is a formal means of communication, like
: meetings, interviews, group discussion, speeches etc. An example of
Informal business communication would be - Grapevine.
- Written Communication - Written means of business communication includes -
agenda, reports, manuals etc.
There are several methods of business communication, including:
Web-based communication - for better and improved communication, anytime anywhere ...
video conferencing which allow people in different locations to hold interactive meetings;
e-mails, which provide an instantaneous medium of written communication worldwide;
Reports - important in documenting the activities of any department;
Presentations - very popular method of communication in all types of organizations, usually involving audiovisual material, like copies of reports, or material prepared in Microsoft PowerPoint or Adobe Flash;
telephoned meetings, which allow for long distance speech;
forum boards, which allow people to instantly post information at a centralized location; and
face-to-face meetings, which are personal and should be succeeded by a written followup.
suggestion box,it is mainly for upward communication as because some people may hesitate to communicate to the to management directly so they can give suggestion by drafting suggestion in suggestion box.
4. Cycle of good communication
Here, the person who is the source of the communication encodes it into a message, and transmits it through a channel. The receiver decodes the message, and, in one way or another, feeds back understanding or a lack of understanding to the source.sources :
http://www.nwlink.com/~donclark/leader/leadcom.html retrieved. on March 19 2014.http://en.wikipedia.org/wiki/Communication retrieved. on March 19 2014.
http://en.wikipedia.org/wiki/Business retrieved. on March 19 2014.
http://managementstudyguide.com/business_communication.htm retrieved. on March 19 2014.
http://en.wikipedia.org/wiki/Business_communication retrieved. on March 19 2014.
Communication is the
exchange and flow of information and ideas from one person to another; it
involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Effective
communication occurs only if the receiver understands the exact
information or idea that the sender intended to transmit. Many of the
problems that occur in an organization are (Mistry, Jaggers, Lodge,
Alton, Mericle, Frush, Meliones, 2008) - See more at:
http://www.nwlink.com/~donclark/leader/leadcom.html#sthash.9DDql0Vs.dpuf
Tidak ada komentar:
Posting Komentar